Refund policy

Last updated: 21.06.2026

At ENKOS Carbon Design, we take great pride in the quality, craftsmanship, and performance of our carbon fiber products. Every item is carefully inspected before shipment to ensure it meets our high standards.

This Return & Refund Policy explains your rights and our procedures regarding order cancellations, returns, refunds, damaged items, and delivery issues.

This policy does not affect any mandatory consumer rights provided under applicable laws, including the rights of consumers within the European Union.

1. Order Cancellation

Orders may be cancelled free of charge within 24 hours after the order is placed.

After this period, production preparation may begin, and cancellation requests may no longer be accepted.

If an order has already been shipped, cancellation is no longer possible. However, customers may still be entitled to exercise their right of withdrawal in accordance with Section 2 of this policy.

2. Right of Withdrawal (European Union Customers)

If you are a consumer located in the European Union, you have the right to withdraw from the purchase of standard products within 14 days of receiving your order, without providing any reason.

To exercise this right, you must notify us by email within the 14-day withdrawal period.

The returned products must be sent back within 14 days after informing us of your decision to withdraw.

The customer is responsible for all return shipping costs unless otherwise required by applicable law.

Refunds will be processed using the same payment method used for the original transaction, within 14 days after we receive the returned item or receive proof that it has been shipped back.

3. Condition of Returned Products

Returned products must be returned in their original condition and packaging.

Customers may inspect the product in a manner similar to how they would inspect it in a physical store. However, any handling beyond what is necessary to establish the nature, characteristics, and functionality of the product may result in a reduction of the refund amount to reflect the diminished value of the product.

For automotive products, including license plate frames, examples of handling that may reduce the refund amount include:

  • Removing the protective film from adhesive components (such as 3M VHB tape);
  • Installing the product on a vehicle;
  • Scratches, chips, marks, or any visible signs of use;
  • Damage caused during improper installation or handling.

4. Personalized and Custom-Made Products

In accordance with Article 16(c) of Directive 2011/83/EU, products manufactured according to the customer's individual specifications or clearly personalized are not eligible for cancellation after production has begun, return, or withdrawal.

Examples include:

  • Products with custom engraving;
  • Products with custom text or personal details;
  • Products modified according to a specific customer request that differs from our standard product offering.

Standard ENKOS Carbon Design products, including products manufactured after an order is placed, are not considered personalized solely because they are produced after purchase.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or significantly different from what was ordered, please contact us as soon as reasonably possible and provide clear photographs and a description of the issue.

We may request additional information in order to assess the claim.

Where a claim is accepted, we may, depending on the circumstances:

  • Repair the product;
  • Replace the product;
  • Provide a full or partial refund.

This section does not limit your statutory rights regarding defective or non-conforming goods under applicable consumer protection laws.

6. Lost or Delayed Deliveries

We make every effort to ensure that orders are delivered within the estimated delivery time. However, delays may occasionally occur due to circumstances beyond our control, such as customs procedures, carrier delays, severe weather conditions, or peak shipping periods.

If an order is lost in transit and confirmed as such by the shipping carrier after investigation, we will provide an appropriate solution, which may include a replacement or a full refund.

Customers are responsible for providing a complete and accurate delivery address at checkout.

If a delivery failure occurs due to an incorrect address provided by the customer, additional shipping costs may apply for reshipment.

7. Items Marked as Delivered

Once an order has been marked as delivered by the shipping carrier to the address provided by the customer, the risk of loss may transfer to the customer in accordance with applicable law.

If a customer reports a package as missing after delivery confirmation, we will reasonably assist with opening an investigation with the shipping carrier.

8. Gift Cards

Gift Card purchases are final and non-refundable except where otherwise required by applicable law.

If an order paid with a Gift Card is refunded, the portion paid using the Gift Card will be returned to the original Gift Card.

9. Free Promotional Items

Free gifts or promotional items included with an order have no cash value and are not eligible for separate refunds, exchanges, or replacements.

10. How to Request a Return or Make a Claim

To request a return, report a damaged item, or make any other claim regarding your order, please contact our customer service team:

Email: contact@enkoscarbon.com

Please include:

  • Your order number;
  • A description of the issue or return request;
  • Photographs of the product (if applicable).

We will review your request and provide further instructions, including the return address where applicable.